Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We provide hassle free return without asking any reasons. 

To start a return, you can contact us at service@vitodeco.com or Contact & Support page.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@vitodeco.com or at Contact & Support page.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Exchanges
We provide free exchanges. Please contact us for any exchange at service@vitodeco.com.

 

 

Refunds
We will notify you once we’ve received your return, and let you know refund was approved and processed. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@vitodeco.com.